799bd Privacy Policy

1. Introduction

799bd ("we", "us", "platform") operates a safe and reliable online casino and betting service for players in Bangladesh. This privacy policy explains what information we collect about you when you visit our website 799bd.cam or use our services, how we use and store that information, and what your rights are.

By using our services, you agree to the terms described in this privacy policy. If you have any questions about any part of this policy, please contact us directly.

2. Information We Collect

We collect two types of information — information you provide directly, and information collected automatically while you use the platform.

2.1 User-Provided Information

The information you provide during account registration and use of our services includes:

• Full name and date of birth
• Email address
• Password (stored in encrypted form)
• Mobile number
• Residential address
• Government-issued ID for identity verification (National ID card, passport)
• Payment information (bKash, Nagad, Rocket number)
• Messages and information you provide when contacting us

2.2 Automatically Collected Information

When you visit our website or use our app, we may collect the following technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Pages visited and session duration
• Referral URL (where you came from before reaching our site)
• Information collected through cookies and similar tracking technologies
• Transaction and betting history

3. Purpose of Using Your Information

799bd uses your personal information only for the following legitimate purposes:

• Account management: To create, verify, and maintain your account.
• Identity verification: To complete the KYC (Know Your Customer) process and to prevent access by minors. Please note, 799bd is for users aged 21 and above only.
• Financial transaction processing: To securely process deposits and withdrawals.
• Fraud prevention: To detect and prevent illegal activity, money laundering, and other fraudulent conduct.
• Customer support: To assist you with complaints, questions, and issues through 24/7 live chat support.
• Platform improvement: To enhance the quality of our services, add new features, and improve the user experience.
• Bonus and promotional communications: To send you offers and updates, subject to your consent.
• Responsible gaming: To identify problematic gambling behaviour and provide the necessary support.
• Legal compliance: To comply with applicable laws and regulations.

4. Cookie Policy

799bd uses cookies and similar technologies to improve your experience. Cookies are small text files stored in your browser that help us recognise you and remember your preferences.

4.1 Types of Cookies

• Essential cookies: Required for the basic functionality of the platform, such as maintaining login sessions.
• Performance cookies: Used to analyse your usage patterns and improve the platform.
• Preference cookies: Remember your language and settings.

You can control or disable cookies through your browser settings, though this may affect some platform functionality.

5. Information Sharing and Third Parties

799bd does not sell your personal information or share it with third parties for commercial purposes. However, information may be shared in specific circumstances:

5.1 Service Provider Partners

We work with trusted third parties for payment processing (bKash, Nagad, Rocket), technology services, and customer support. These partners receive only the information necessary to provide their specific services and are contractually bound to meet our privacy standards.

5.2 Legal Requirements

We may disclose information to relevant authorities to comply with court orders, government directives, or legal obligations.

5.3 Fraud Prevention

We may cooperate with relevant authorities to detect and investigate fraud, money laundering, or other illegal activity.

5.4 Business Restructuring

In the event of a company merger, acquisition, or asset transfer, your information may be transferred to the new entity, but the protections of this privacy policy will remain in place.

6. Data Protection and Security

799bd has implemented industry-standard technical and organisational measures to protect your personal information:

• SSL encryption: All data transmissions are encrypted using SSL/TLS technology.
• Password hashing: Your password is never stored directly — only a hashed form is retained.
• Access controls: Only authorised staff can access your information.
• Security audits: Regular system reviews and security testing are conducted.
• Firewall protection: Advanced firewalls and intrusion detection systems are active.
• Data minimisation: We collect only the information necessary to provide our services.

However, data transmission over the internet is not completely secure. We are committed to the highest level of protection, but complete security cannot be guaranteed. You can report any suspicious activity to us through our live chat.

7. Data Retention Period

We retain your personal information for as long as:

• Your account remains active.
• It is necessary to fulfil the purpose of providing our services.
• Required to meet legal obligations (financial records may be retained for a specific period even after account closure).
• Needed to resolve disputes or defend legal claims.

After your account is permanently closed, we delete or anonymise your personal information as quickly as possible, subject to applicable legal requirements.

8. Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request at any time to know what information we hold about you. Upon request via live chat or email, we will provide the information within a reasonable timeframe.

8.2 Right to Rectification

If any information in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Erasure

In certain circumstances, you may request that your personal information be deleted. Please note that due to legal obligations, deletion of some information may not be possible.

8.4 Right to Withdraw Consent

You may withdraw your consent for marketing communications at any time. Please notify us via live chat to do so.

8.5 Right to Lodge a Complaint

If you believe we have processed your information improperly, please contact us directly first. We are always committed to a fair and transparent resolution.

9. Protection of Children and Minors

799bd strictly provides services only to users aged 21 and above. We do not knowingly collect any information from minors.

An age verification process is in place at the time of account registration. If we suspect that an account is being operated by a minor, we will immediately suspend that account and take the necessary steps to delete the associated information.

10. Third-Party Links

Our platform may reference certain third-party services (such as game providers Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.). These third parties have their own privacy policies that are beyond our control. We recommend reading their privacy policies before using their services.

11. Changes to This Policy

799bd may update this privacy policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page.
• Notify account holders by email.
• Display a notification on the platform.

Continued use of the platform after any changes will be considered as your acceptance of the new policy. We recommend reviewing this page regularly.

12. Responsible Gaming and Information

As part of our responsible gaming policy, we may analyse your gaming behaviour. The purpose of this analysis is solely to ensure your protection and wellbeing.

If we notice that your gaming behaviour is becoming problematic, we may reach out to offer support. You can also make use of self-exclusion and deposit limit features. To learn more, visit our Responsible Gaming page.

13. International Data Transfers

In some cases, your information may be stored or processed on servers located outside Bangladesh. In such cases, we ensure that adequate data protection measures are in place in the relevant country or organisation, and that your information remains protected in accordance with this privacy policy.